Customer Complaint

Step 1

Contact Customer Service

If we didn't meet your expectations while serving you, please speak to our Customer Service

Specialist through one of the following channels:

1. Call our Customer Service: 023 977 265/010 977 265

2. Chat with us on our Facebook page

Very often, the issue will be resolved quickly in Step 1.

If you are still dissatisfied, please proceed to Step 2.

Step 2

Lodge a formal complaint

If your complaint has not been resolved by our Customer Service Specialist, you can submit

a formal complaint to the Complaint and Dispute Resolution Unit.

Please complete the Complaint Acknowledgement Form

Specialists from the Unit will be contacting you shortly.